BOTTLE FRIENDS FAQ:
A Bottle Friends year is broken into 4 quarters. All bottles must be picked up/or selected for shipping, no later than one month after the quarter a bottle was released in comes to an end. If they aren’t picked up by the last available date they risk being forfeited back to the brewery without refund. Please be sure to always make sure you or your trustee will be able to make it in during the allotted time.
Releases between 4/1/21 – 6/31/21, must be picked up by 7/31/21
Releases between 7/1/21 – 9/30/21, must be picked up by 10/31/21
Releases between 10/1/21 – 12/31/21, must be picked up by 1/31/22
Releases between 1/1/22 – 3/31/22, must be picked up by 4/30/22
Our online shop & member portal is located at hpb.la/bf (our public store shares a cart & checkout located at hpb.la/shop, public sale items are typically shipping only, if you order merchandise or other items you will be charged shipping on those items, your allocations will not be shipped if placed on the same order). You can view your account information and what bottles are currently available to purchase by logging in and visiting My Account and clicking the Memberships link on the left side of the page (perhaps the best link to bookmark, if you’re only bookmarking one page). Please always double check that you are logged in, otherwise you will not be able to see any member only products for purchase.
Your included bottles are not on a set release schedule, but we hope to spread them out across all 4 quarters. Whenever an included bottle allocation is ready for release it will automatically be added to your account so you can see it in the “Orders” section.
Online Bottle Pre-Sales:
As a Bottle Friend, you are able to purchase bottles online during a Bottle Friend Only pre-sale window. Sales windows last around a week (or while supplies last) and bottles are available to pickup after the sale period is over. If any bottles remain available (for the non-exclusive bottle sales), they will be for sale from our taproom.
Bottle sales are non-guaranteed; this means that at the set limit there would not be enough for every member to max out on their allotment. Limits are set based on past sales history and expected sales. We try to set the limit at a number that won’t immediately sell out (and typically last most or all of the week long purchase window), but it is possible an item will sell out, if it does we will continue to adjust future limits to spread around the beer so all the members that want it– can get it.
Public Online Shop:
Our public online shop now has merch items for sale to everyone. Currently, merch items are only available for shipping. Bottles are not currently available for shipping outside of the allocation shipping period. If an item is listed in your allocations at time of purchase it will be available for pickup (it will also be clearly notated in the description if the item is for pickup). If you place an order for a non-shippable item and shipped items. You will be charged shipping for the shipped items, and the non-shippable items will not ship with the order.
Local Delivery of Allocations:
If you are in one of our local delivery zones you can have your bottles delivered to you if you place an order for fresh cans or merch delivery. You will see a menu subgroup at the bottom of the Upserve menu that says “Bottle Friends Only”, within this menu is the (free) item “Bottle Friends Bottle Pickup Request”. When you add this item to your order (delivery or pickup, or even if you are going to be coming in and just want to have it ready for you), your bottles will be packed up and added to that order.
If you need to change or add a trustee: email firstname.lastname@example.org.
If ordering online for pickup or delivery: You can enter the promo code found in the Bottle Friends emails into our Upserve online ordering system for taproom orders.
If visiting the taproom: Show your membership card to receive the member discount.
We include a short list of the next one or two releases at the bottom of each email to let you know what’s right around the corner. This includes exclusive and non-exclusive releases.
Unofficial Facebook Group:
If you have Facebook account and want to join a group with fellow Bottle Friends & HPB Supporters, please check out the Bottle Friends group, it’s a great resource to get tasting notes from other Bottle Friends and keep up to date on any details you may have missed. While technically an unofficial group, I do occasionally join in and answer questions.
If you ever find yourself unsure or curious about something don’t hesitate to email email@example.com