ORDERS & REFUNDS INFORMATION
Online Store T&C
Welcome to our online store. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use our website.
Web Store Orders
With the exception of Bottle Friends allocations, purchases from this store are for shipping. If you’d like to pickup an item please visit our POS Portal located here. Item inventory is not always identical between the two online storefronts.
Please note: orders typically ship within 3 days of ordering.
There are occasionally mixed cases of canned beer available for shipping. These are only available to ship to CA addresses. Orders without CA shipping addresses will be cancelled and charged a 5% restocking fee. You must be 21+ to order beer.
Refund Policy
Refunds or exchanges must be made within 30 days of placing your order. If more than 30 days have gone by since your purchase, we can’t offer any refund or exchange.
Additionally, for an item to be eligible for return/exchange, the item must be unused and in the same condition that it was received.
If any product is damaged in shipping, you should contact us immediately with photos so that we can address the issue promptly with the shipping carrier.
To complete your return, please include your original order number.
Refund Eligibility:
Please note the following situations where only partial refunds may be granted:
Any items that are not broken or not being exchanged due to fault are subject to a minimum 10% restocking fee.
Any item returned that is not in its original condition, damaged, missing pieces, or any other physical markings will be subject to a minimum of 25% restocking fee (condition dependent).
Beer, gift cards, and sale items are not available for a refund.
Shipping and packing fees incurred by HPB will also be deducted from any refunds or exchanges.
If you are in a close proximity and would like to prevent incurring return shipping costs, items may be brought to our Chinatown brewery for an exchange or refund (if meets applicable refund eligibility), during business hours. You must email friends@hpb.la at least 48 hours in advance for this method.
Refund Information:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval, rejection, or partial amount of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Please note it may take some time before your bank officially posts your refund.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at friends@hpb.la
Shipping:
To return your product, you should mail your product to: 1220 North Spring Street, Los Angeles, CA 90012.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Bottle Friends
Bottle orders placed through the Bottle Friends portal default to pickup. Everything else in the online store is shipped. If your order contains a mixture of bottles and merchandise, the merchandise items will be shipped.
Bottle allocations may be shipped if the Bottle Friends Allocation Shipping item is purchased during the available quarterly window.
There are no refunds for bottles not picked up or shipped during their applicable pickup/shipping quarterly window. Bottles may be picked up during current business hours from our Chinatown location, located at 1220 N. Spring St., Los Angeles, CA, 90012.
Bottles purchased between April-June must be picked up or shipped by July 31.
Bottles purchased between July-September must be picked up or shipped by October 31.
Bottles purchased between October-December must be picked up or shipped by January 31.
Bottles purchased between January-March must be picked up or shipped by April 30.
You must be logged into receive your discount, discounts cannot be added after the fact to orders placed without your membership logged in.
Disclaimer
We make every effort to ensure that the information, products, and pricing on our website are accurate and up-to-date. However, in the event of an error, we reserve the right to correct the error and cancel any order that may have been made using incorrect pricing information. We apologize for any inconvenience this may cause and appreciate your understanding.