ORDERS & REFUNDS INFORMATION

Web Store Orders

With the exception of Bottle/Fresh Friends allocations, purchases from this store are for shipping. If you would like to pick up an item, please visit our taproom. Item inventory is not always identical between the two online storefronts*.

  • Processing Time: Orders typically ship within 3 days of ordering.

Return & Refund Policy

We want you to love your gear. If something isn’t right, please review our guidelines below to return your item.

  • Return Window: Returns or exchanges must be initiated within 30 days of your original order date.

  • Product & Return Condition: We accept returns on merchandise only. Items must be new, unused, and in the exact same condition that you received them. Please note: Beer, gift cards, and sale items are final sale and not eligible for a refund.

  • Restocking Fee: All eligible returns are subject to a 10% restocking fee, which will be deducted from your final refund amount.

  • Damaged Items: If any product is damaged during shipping, please contact us immediately at [email protected] with photos so we can promptly address the issue with the shipping carrier.

How to Return By Mail

  1. Prepare Your Package: Pack your new, unused item securely and include your original order number inside the package.

  2. Return Shipping Options:

    • Customer Responsibility: You are responsible for paying your own shipping costs for returning your item.

    • Request a Label: Alternatively, you can reach out to us at [email protected] to request a pre-paid return shipping label. The exact cost of this label will be deducted from your final refund amount.

  3. Mail to: Highland Park Brewery, Attn: Web Shop Return, 1220 North Spring Street, Los Angeles, CA 90012

Note: In-person returns or exchanges at our Chinatown brewery are permitted to save on shipping costs. You must email [email protected] at least 48 hours in advance to coordinate.

Refund Processing Time

Once your return is received and inspected by our team, we will send you an email notifying you that we have received your item and whether your refund is approved.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 days. (Please note that depending on your bank, it may take an additional billing cycle for the funds to officially post to your account).

Disclaimer

We make every effort to ensure that the information, products, and pricing on our website are accurate and up-to-date. However, in the event of an error, we reserve the right to correct the error and cancel any order that may have been made using incorrect pricing information. We apologize for any inconvenience this may cause and appreciate your understanding.